Phone: (08) 8323 9255

Booking Conditions

BOOKING CONDITIONS

Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.

Specific cabins or sites cannot be guaranteed, all preferences are taken into consideration.

We reserve the right to relocate a booking from any site or cabin, without notice.

2 nights minimum in cabins on weekends, unless longer conditions apply for Public holidays or Peak times.

Management reserves the right to change prices without notice. Prices are usually changed annually on 1 September.

ARRIVAL AND DEPARTURE TIMES

Accommodation will be available for occupation as soon as practicable after 2pm.

Caravan sites arrival time after 2pm, (sites need to be watered and mowed). Prior arrangements to be made if arriving earlier.

Prior arrangements must be made for arrivals after 6pm in summer and 5.30pm during winter.

Check out is 10am. If you wish to extend your booking or have a late check out please make arrangement the day before departure. Late departure fees apply.

PAYMENT

A deposit of one night’s accommodation is required when making a booking and payment can be made over the phone by credit card.

The balance is payable on arrival. Peak periods in December, January and Easter – payment of the balance is payable 4 weeks prior to arrival.

QUIET TIME

Quiet time is 10pm.

GENERAL INFORMATION

Washing of cars is accepted on sites, Please pay $5 per vehicle fee at office.

For stays longer than 28 nights, please call for information. We have sites in a non tourist area available for long term, bring your own caravan and enjoy living in a clean quiet garden setting.

No fires, at any time due to Fire Brigade regulations.

A McLaren Vale Lakeside representative is accessible 24 hours a day for emergencies only.

Boom gates. One number per vehicle, do not tailgate through boom gates as gates record in and out.

All registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation. Fair wear and tear excluded. A credit card imprint will be requested upon arrival as a guarantee that cabins and on site accommodation will be left in a clean and tidy condition and that the no smoking in buildings policy has ben respected. A fee may be charged if excessive cleaning is required after departure and will be charged to the credit card.

McLaren Vale Lakeside takes no responsibility for the loss or damage of any personal item. Remember to lock your cabin or caravan when not occupied. Also lock your vehicle and remove any valuables; parking is at your own risk. Thoroughly check the accommodation before departure as any items left behind may not be recovered.

BEHAVIOUR

McLaren Vale Lakeside reserves the right to immediately evict any guest, visitor or member of the public for any anti-social behaviour, including but not limited to: possession or use of illegal drugs, wilful damage to McLaren Vale Lakeside property, theft, physical or verbal abuse of staff, other guests or the public. In the event of an eviction, all money held or due will be forfeited and the registered guest will be unable to make future reservations at McLaren Vale Lakeside.

PET POLICY

Pets are welcome at our Park but to ensure the enjoyment and comfort of all Park Patrons the Pet Policy must be adhered to by all pet owners. We would like to thank you for your co-operation and hope you and your pet enjoy your stay with us. Your co-operation will ensure all guests have a comfortable stay and that we can continue to welcome pets into our Park.

The following applies:

  • Acceptance of any dog or pet is entirely at the discretion of Management. Some dogs maybe refused.
  • Pets are welcome on camp sites but are strictly forbidden to enter the amenities blocks, camp kitchen, bbq areas, playground areas and the swimming pool. We provide an off leash dog area.
  • We have two pet friendly cabins. No pets in any other cabins or on-site accommodation at any time for any reason. Failure to observe this rule will render the guest subject to immediate eviction without refund. Cleaning costs may apply. (up to $200) No dog may be left unattended at any time. Please take your dog out with you if you leave the park.
  • All dogs and cats, including small ones, must be kept on a leash and under strict control at all times whilst in the park. Pets on leads must not infringe on other sites.
  • Pet owners must clean up after their pet immediately (this includes children who may walk the pet and our off leash area). Please remove leftover food, droppings, wrap and place in a rubbish bin.
  • Barking dogs can detract from the enjoyment of other park patrons. Please attempt to keep your dog quiet. Constant barking or howling cannot be tolerated and may result in eviction.
  • All sites must be kept clean at all times

CANCELLATIONS

A refund or transfer of dates is not given for unexpected departures.

Notice given 1 to 14 days prior to arrival date: Deposit forfeited and Reservation cancelled.

Notice given between 14 days and 28 days prior to arrival date, $20 cancellation fee, remainder refunded or the full deposit maybe transferred to a future booking to be used within one year subject to availability.

When 28 days or more notice is given the full deposit (less 20% admin charge up to $10 maximum) will be repaid. Deposits can be transferred to a future booking subject to availability and must be taken within one year of original reservation.

Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid.

All refunds will incur a 20% admin charge up to the value of $50 (Maximum $10 Admin Fee) if not covered by the above conditions.

SECURITY

A valid credit card will be required on check-in. Your card will be held securely on file to be applied on unpaid balances, damages or excessive cleaning.

CHILD POLICY

Infant 0-3 years old inclusive free of charge on sites, cabin stays pay child rates for a child using a bed, Child 4-15 years inclusive charged child rates, 16 years old and above are charged adult rates.

OCCUPANTS

The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number vary, the tariff may alter. All bookings at the park must include one adult (over 18 years of age) in the reservation with all children to be accompanied and responsible for by an adult during their stay.

TERMS AND CONDITIONS

All terms and conditions are subject to change at any time.